Terms of Service

Last updated: April 7, 2026

These Terms of Service ("Terms") govern your use of the OneBook platform at onebook-app.com (the "Service"), operated by OneBook ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. The Service

OneBook is a studio management platform designed for tattoo professionals. The Service provides tools for managing client requests, scheduling appointments, processing payments, collecting digital consent forms, and communicating with clients.

OneBook is a tool that facilitates the relationship between studios and their clients. We are not a party to any agreement between a studio and its clients, and we are not responsible for the services studios provide.

2. Accounts

2.1 Eligibility

You must be at least 18 years of age to create an account. By creating an account, you represent that you meet this requirement.

2.2 Account Responsibility

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@onebook-app.com if you suspect unauthorized access.

2.3 Organization Accounts

When you create an organization (studio) on OneBook, you represent that you have the authority to operate that business account. Organization owners can invite additional members and manage roles within the platform.

3. Subscriptions and Payments

3.1 Plans and Pricing

Access to the Service requires a paid subscription after any applicable free trial period. Current pricing is displayed on our website and during registration. We reserve the right to change pricing with 30 days' notice.

3.2 Free Trial

New accounts may be eligible for a free trial period. At the end of the trial, your subscription will begin and you will be billed according to your selected plan unless you cancel before the trial ends.

3.3 Billing

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan). All payments are processed through Stripe. By subscribing, you authorize us to charge your payment method on file for recurring fees.

3.4 Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date. We do not provide prorated refunds for partial billing periods.

3.5 Client Payments

Studios use OneBook to collect payments (deposits, invoices, tips) from their clients via Stripe. OneBook facilitates these transactions but is not a party to the payment agreement between the studio and its client. Studios are responsible for their own refund policies and disputes with clients.

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Impersonate another person or entity
Upload content that is defamatory, obscene, or infringes on the rights of others
Attempt to gain unauthorized access to the Service or its infrastructure
Interfere with or disrupt the Service or servers connected to it
Use the Service to send unsolicited communications (spam)
Reverse-engineer, decompile, or disassemble any part of the Service
Use automated tools to scrape, crawl, or extract data from the Service

We reserve the right to suspend or terminate accounts that violate these terms.

5. Client Data and Studio Responsibilities

Studios that use OneBook collect personal information from their clients, including contact details, tattoo preferences, images, consent form data, and payment information. As a studio using OneBook:

You are the data controller for client information collected through your intake forms and consent forms.
You are responsible for ensuring your data collection practices comply with applicable privacy and consumer protection laws.
You are responsible for responding to data access, correction, and deletion requests from your clients.
You must not collect information beyond what is necessary for the services you provide.

6. Consent Forms

OneBook provides tools for creating and collecting digital consent forms. Studios are solely responsible for the content of their consent form templates and for ensuring those templates meet the legal requirements of their jurisdiction. OneBook does not provide legal advice and makes no representations about the legal sufficiency of any consent form template.

7. Intellectual Property

The Service, including its design, code, features, and documentation, is owned by OneBook and protected by applicable intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written consent.

You retain ownership of all content you upload to the Service (images, text, consent form templates, etc.). By uploading content, you grant us a limited license to store, display, and transmit that content solely for the purpose of providing the Service.

8. Availability and Modifications

We strive to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features of the Service at any time. We will provide reasonable notice of material changes that affect your use of the Service.

9. Limitation of Liability

To the maximum extent permitted by law, OneBook and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including but not limited to:

Loss of revenue, profits, or business
Loss of data
Service interruptions or downtime
Disputes between studios and their clients
Errors or omissions in consent form templates

Our total liability to you for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Termination

We may suspend or terminate your account if you violate these Terms or if required by law. You may close your account at any time by contacting us. Upon termination:

Your access to the Service will cease
Deletion requests and any limited retention are handled under our Privacy Policy. Account closure does not automatically erase transaction or agreement evidence
Any valid outstanding fees remain due; closure does not cancel an already submitted payment or prevent a necessary refund or dispute review
Retained records do not authorize new booking-fee charges

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated terms on this page and updating the "Last updated" date. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the courts located in Arizona.

14. Contact Us

If you have questions about these Terms, contact us at:

Email:support@onebook-app.com